Terms & Conditions
We are not responsible for your stupidity. Use Products at your own risk.
Website Terms and Conditions
Effective Date: November 1, 2024
Welcome to Flatwood Design! By accessing or using our website (the "Site"), you agree to be bound by these Terms and Conditions (the "Terms"). Please read them carefully. If you do not agree to these Terms, you may not use the Site.
1. Acceptance of Terms
By using the Site, you agree to comply with these Terms and any applicable laws, rules, and regulations. We may update these Terms from time to time, and the updated version will be posted on this page with a revised "Effective Date."
2. Use of the Site
You agree to use the Site only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of the Site by, any third party. Prohibited conduct includes but is not limited to:
Engaging in illegal activities
Uploading harmful software or viruses
Using the Site to harass or harm others
Accessing the Site in a manner that disrupts the functionality of the Site
3. User Accounts
If the Site requires you to create an account, you must provide accurate, complete, and updated information. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
4. Intellectual Property
The content on the Site, including text, images, logos, graphics, videos, and other materials (collectively, "Content") is owned or licensed by Flatwood Design. You may not use, reproduce, distribute, or create derivative works of the Content without our express written permission.
5. Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy https://www.flatwooddesign.com/legal-notices for more details.
6. Third-Party Links
The Site may contain links to third-party websites that are not controlled by us. We are not responsible for the content, privacy practices, or terms of service of third-party sites. You access third-party sites at your own risk.
7. Disclaimer of Warranties
The Site and its Content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the Site will be free of errors, viruses, or interruptions.
8. Limitation of Liability
To the fullest extent permitted by law,Flatwood Design and its affiliates will not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the Site or any linked third-party website.
9. Indemnification
You agree to indemnify and hold Flatwood Design, its officers, employees, agents, and affiliates harmless from any claim, loss, liability, damage, or expense (including attorneys' fees) arising from your use of the Site or any violation of these Terms.
10. Termination
We may suspend or terminate your access to the Site at any time, with or without cause, for any reason, including but not limited to violation of these Terms.
11. Governing Law
These Terms will be governed by and construed in accordance with the laws of South Carolina, US, without regard to its conflict of law principles. Any legal action arising out of or related to these Terms shall be brought exclusively in the courts of South Carolina, US.
12. Severability
If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
13. Entire Agreement
These Terms constitute the entire agreement between you and Flatwood Design regarding your use of the Site and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Flatwood Design.
Privacy Policy
Privacy Policy
Effective Date: November 1, 2024
At Flatwood Design, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.flatwooddesign.com (the "Site").
1. Information We Collect
We collect the following types of personal information when you interact with our Site:
Personal Identification Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, phone number, mailing address, payment information, and other personal details you provide.
Payment Information: Credit card details, billing information, and other payment-related information, which is processed through secure payment gateways.
Device and Usage Information: We may collect information about the device you use to access the Site, including your IP address, browser type, operating system, and browsing activity.
Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze trends, and track how users interact with the Site. Please refer to our Cookie Policy for more details.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfillment: To process and deliver orders, send order updates, and communicate with you regarding your purchases.
Customer Support: To respond to inquiries, resolve issues, and provide assistance with your orders.
Marketing: To send promotional emails, newsletters, and offers, if you have opted in to receive marketing communications.
Improving the Site: To analyze user behavior, improve functionality, and enhance the overall customer experience on the Site.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Sharing Your Information
We may share your personal information in the following situations:
Service Providers: We may share your information with trusted third-party service providers who assist in processing payments, delivering products, marketing services, or providing customer support.
Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner as part of the transaction.
We will never sell your personal information to third parties.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure encryption protocols, firewalls, and other security measures to safeguard your data. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee complete security.
5. Your Choices and Rights
You have the following rights regarding your personal information:
Access and Correction: You can request access to the personal data we hold about you and request corrections if the data is inaccurate.
Opt-Out of Marketing: If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link in any of our emails or by contacting us directly.
Delete Your Information: You can request the deletion of your personal data, subject to legal and contractual obligations.
Data Portability: In some jurisdictions, you may request a copy of your data in a machine-readable format.
If you wish to exercise any of these rights, please contact us at https://www.flatwooddesign.com/contact-us
6. Cookies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us improve your user experience and analyze Site traffic.
You can control cookie settings through your browser settings. Please note that disabling cookies may impact the functionality of some parts of our Site.
For more information on how we use cookies, please refer to our https://www.flatwooddesign.com/legal-notices
7. Third-Party Links
Our Site may contain links to third-party websites that are not controlled by us. This Privacy Policy applies only to our Site, and we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Security Policy
Security Policy
Effective Date: November 1, 2024
At Flatwood Design, we are committed to protecting the security and privacy of your personal and payment information. This Security Policy outlines the measures we take to protect your data and ensure a secure shopping experience on our website.
1. Data Protection and Encryption
We use industry-standard encryption protocols, including SSL (Secure Socket Layer) technology, to ensure that all sensitive data (such as credit card details and personal information) transmitted over our website is encrypted and securely transmitted between your browser and our servers.
SSL/TLS Encryption: All sensitive personal information, including payment details, is transmitted securely using SSL/TLS encryption technology. This encryption ensures that your data cannot be intercepted or read by unauthorized parties during transmission.
2. Payment Security
We process payments through trusted third-party payment gateways that comply with PCI DSS This means that your credit card information is not stored on our servers, and it is securely processed through certified systems.
We do not store or have access to your credit card details once your transaction is completed.
3. Access Control
We limit access to your personal information to authorized personnel only. Our employees and contractors who need access to your data to perform services on your behalf are trained to follow strict security protocols and guidelines.
User Account Security: If you create an account with us, it is your responsibility to maintain the confidentiality of your account credentials (such as username and password). We encourage you to choose strong passwords and to change them regularly to enhance security.
Multi-Factor Authentication (MFA): For added security, we offer multi-factor authentication for account access. This provides an extra layer of protection beyond just your password.
4. Protection Against Fraud and Malware
We implement advanced anti-fraud systems and tools to detect and prevent fraudulent activity on our Site. This includes monitoring for unusual or suspicious activities, such as multiple failed logins attempts or payments from unrecognized IP addresses.
Website Malware Protection: We regularly scan our website for malware and other security threats. Our Site is protected by firewalls, anti-malware software, and other advanced security technologies to prevent unauthorized access and data breaches.
5. Security Audits and Monitoring
We conduct regular security audits and vulnerability assessments to identify and address any potential security weaknesses. Our website is continuously monitored for security threats, and we make improvements to our security measures as needed to stay ahead of emerging threats.
6. Data Retention and Disposal
We retain your personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy and as required by law. Once this period has passed, we securely dispose of any personal data that is no longer needed. We use secure methods, such as data encryption and physical destruction, to ensure that your data cannot be recovered or misused.
7. Your Responsibilities
While we take extensive measures to protect your information, it’s also important for you to help safeguard your own security:
Use Strong Passwords: Use unique and strong passwords for your account, avoiding easy-to-guess combinations.
Log Out After Use: Always log out of your account when you are finished shopping, especially when using a shared or public device.
Stay Vigilant: Be cautious of phishing emails or phone calls requesting sensitive information. We will never ask for your password, payment details, or personal information through unsolicited emails or phone calls.
8. Breaches and Incident Response
In the event of a security breach or data incident, we will take immediate action to investigate and address the issue. We will notify affected individuals promptly and in compliance with applicable laws and regulations. We will also work with authorities and third-party security experts to resolve the issue and prevent further breaches.
9. Compliance with Data Protection Laws
We comply with all applicable data protection laws and regulations, including:
General Data Protection Regulation (GDPR) for customers in the European Union
California Consumer Privacy Act (CCPA) for residents of California
Other relevant local and international privacy laws and regulations
We take all necessary steps to ensure that your personal data is handled securely and in compliance with these laws.
10. Changes to This Security Policy
We may update this Security Policy from time to time to reflect changes in our security practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your data.
Gift Cards & Credit Policy
Gift Card & Store Credit Policy
Effective Date: November 1, 2024
At Flatwood Design, we offer gift cards and store credit as a convenient way to shop and share the experience with friends and family. By purchasing or using a gift card or store credit, you agree to the terms outlined in this policy.
1. Gift Cards
Purchase and Redemption: Gift cards are available for purchase on our website. They can be redeemed for merchandise available on the Site. Gift cards can be used for any purchase unless otherwise specified (such as restrictions on certain products or services).
Gift Card Amount: Gift cards can be purchased in denominations of $5-$500 and may be used as full or partial payment for orders on the Site.
Expiration: Gift cards do not have an expiration date unless otherwise specified. We reserve the right to issue gift cards with an expiration date or other terms if required by applicable law.
Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash or credit, except where required by law.
Lost or Stolen Gift Cards: Flatwood Design is not responsible for lost or stolen gift cards. If you lose your gift card or it is stolen, please contact our customer service team immediately. We may require proof of purchase to assist you.
No Cash Value: Gift cards have no cash value, and cannot be redeemed for cash or refunded unless required by law.
2. Store Credit
Issuance of Store Credit: Store credit may be issued as a form of refund for returned products or as a promotional reward. Store credit can only be used for purchases on the Site and cannot be redeemed for cash unless required by law.
Store Credit Amount: The amount of store credit will be determined by the value of the returned products or the promotional offer. If you are issued store credit for a return, the credit will be applied to your account and will be available for future purchases.
Expiration: Store credit may have an expiration date depending on the terms of the promotion or return. If an expiration date is applicable, you will be notified at the time of issuance.
Non-Transferable: Store credit is non-transferable and cannot be used by anyone other than the person to whom it was issued.
No Cash Value: Store credit cannot be redeemed for cash unless required by law.
3. Using Gift Cards and Store Credit
Combination of Payments: You can use gift cards and store credit in combination with other payment methods (such as credit cards or PayPal) to complete your purchase. If your gift card or store credit balance does not cover the full purchase amount, the remaining balance must be paid using another payment method.
No Change Given: No change or refund will be given for any remaining balance on a gift card or store credit after completing a purchase.
Multiple Gift Cards and Store Credits: You can use more than one gift card or store credit on a single order, as long as the total amount does not exceed the value of the order.
4. Refunds for Purchases Made with Gift Cards or Store Credit
If you return an item that was purchased using a gift card or store credit, we will issue a refund in the same form of payment. If you used a combination of gift cards, store credit, and another payment method, we will refund the gift card or store credit portion first, and any remaining balance will be refunded to the original payment method.
5. Promotions and Discounts
Promotional Gift Cards and Store Credit: If you receive a promotional gift card or store credit as part of a promotion, the terms of use, including expiration dates and restrictions, will be outlined at the time of issuance. Promotional gift cards and store credit may not be combinable with other offers, and may only be used during specific periods.
Discounts: Gift cards and store credit cannot be used to purchase other gift cards or store credit, unless specifically stated otherwise.
6. Account Management
Account Linking: To use store credit, you must have an account with us. Gift card and store credit balances are linked to your account and cannot be transferred to other accounts. You are responsible for keeping your account details secure.
Balance Inquiries: You can check the balance of your gift card or store credit by logging into your account on the Site or contacting our customer service team.
7. Fraud Prevention
Fraudulent Activity: We reserve the right to investigate any suspected fraudulent activity involving the use of gift cards or store credit. If we determine that fraudulent activity has occurred, we may suspend or cancel the associated gift card or store credit, and we reserve the right to take legal action if necessary.
8. Changes to This Policy
We reserve the right to change, modify, or update this Gift Card & Store Credit Policy at any time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed of any updates.
Acceptable Use Policy
Acceptable Use Policy
Effective Date: November 1, 2024
This Acceptable Use Policy ("Policy") outlines the rules and guidelines for using the website of Flatwood Design ("we," "us," "our") located at www.flatwooddesign.com (the "Site"). By accessing or using the Site, you agree to comply with this Policy. If you do not agree with the terms set forth in this Policy, please do not use the Site.
1. General Guidelines
The Site is provided to you for lawful purposes only. You agree to use the Site in compliance with all applicable local, state, national, and international laws, regulations, and codes of practice.
2. Prohibited Activities
When using the Site, you agree not to engage in the following prohibited activities:
Illegal Activities: Engaging in activities that violate any laws, including but not limited to fraud, hacking, identity theft, and data breaches.
Infringement of Intellectual Property: Using the Site in a way that violates the intellectual property rights of Flatwood Design or third parties, including copying, distributing, or reproducing content without permission.
Malicious Activities: Uploading or transmitting any viruses, malware, spyware, or other harmful software that could damage, disrupt, or interfere with the Site, its servers, or other users.
Unauthorized Access: Attempting to gain unauthorized access to any part of the Site, other users' accounts, or our systems, including attempts to bypass security measures.
Spamming: Sending unsolicited or unwanted communications (including emails, promotional offers, or other types of spam) to other users of the Site.
Impersonation: Pretending to be another individual or entity, or providing false or misleading information during registration or while communicating with others on the Site.
Harassment and Abuse: Engaging in any conduct that is threatening, abusive, or harassing toward other users of the Site or our staff.
Disruption of Service: Attempting to disrupt or interfere with the operation of the Site or any features, such as creating excessive traffic, flooding, or causing the site to crash.
3. Content Restrictions
You are responsible for the content you upload, submit, or share on the Site. You agree not to post or share content that:
Violates the rights of others, including their privacy, intellectual property, or publicity rights.
Is obscene, offensive, harmful, or discriminatory based on race, religion, gender, sexual orientation, nationality, disability, or any other characteristic.
Contains hateful, defamatory, or threatening language or material.
Promotes violence, discrimination, or illegal activities.
Contains personal, confidential, or sensitive data that you are not authorized to share.
4. User-Generated Content
If the Site allows users to upload or post content (such as reviews, comments, or product images), you retain ownership of your content but grant Flatwood Design a license to use, display, and distribute your content in connection with the Site and its services. You are solely responsible for the content you post, and you agree to indemnify Flatwood Design against any claims arising from your content.
5. Monitoring and Enforcement
We reserve the right to:
Monitor and review content posted on the Site to ensure compliance with this Policy.
Remove or modify any content that violates this Policy or is deemed harmful, offensive, or inappropriate.
Suspend or terminate user accounts that engage in activities prohibited by this Policy.
Report violations to the appropriate authorities when necessary.
6. Account Security
You are responsible for maintaining the security and confidentiality of your account information, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account or any security breach related to your account.
7. No Guarantee of Availability
While we strive to maintain the availability of the Site, we do not guarantee that the Site will always be accessible or that it will function without interruptions, errors, or security vulnerabilities. We are not responsible for any downtime or issues caused by third-party providers or technical difficulties.
8. Enforcement of this Policy
We reserve the right to suspend, terminate, or limit access to your account or the Site at our discretion if we believe you have violated this Acceptable Use Policy or engaged in any activity that could harm the Site, other users, or our reputation.
9. Changes to This Policy
We may update this Acceptable Use Policy at any time, at our discretion. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this Policy periodically to stay informed of any changes. Your continued use of the Site after any changes to this Policy will constitute your acceptance of the new terms.
Copyright Policy
Copyright Policy
Effective Date: November 1, 2024
At Flatwood Design, we respect the intellectual property rights of others and expect our users to do the same. This Copyright Policy outlines how we handle copyright infringement claims and provides a process for submitting such claims.
1. Ownership of Content
All content on this website, including but not limited to text, images, graphics, logos, videos, software, designs, and other materials (collectively, "Content"), is the property of Flatwood Design or its licensors and is protected by copyright law. All rights to this Content are reserved unless otherwise stated.
You may access and use the Content only as expressly authorized by Flatwood Design or its licensors. Any unauthorized use, reproduction, distribution, modification, or public display of the Content is strictly prohibited.
2. Copyright Infringement
If you believe that your copyrighted work has been used on our website in a way that constitutes copyright infringement, you may submit a notice of infringement as described below. We will investigate and respond to all valid claims of copyright infringement in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA) in the United States.
3. How to Submit a Copyright Infringement Notice
To file a copyright infringement claim, you must submit a written notice that includes the following information:
Identification of the copyrighted work: A description of the work that you claim has been infringed.
Identification of the infringing material: A description of the material on the Site that you believe is infringing your copyright, including its location (e.g., URL).
Your contact information: Your full name, address, email address, and phone number.
Statement of ownership: A statement that you are the copyright owner or are authorized to act on behalf of the copyright owner.
Good faith belief: A statement that you have a good faith belief that the use of the material in question is not authorized by the copyright owner, its agent, or the law.
Legal declaration: A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
Signature: Your physical or electronic signature.
Please send your copyright infringement notice to:
Email: help.desk@flatwooddesign.com
a.garrison@flatwooddesign.com Mailing Address: 1407 Satterfield Road, Greer SC 29651
4. Counter-Notification
If you believe that your content was removed or disabled due to a mistake or misidentification, you may submit a counter-notification to restore the content. The counter-notification should include the following:
Your contact information: Your full name, address, email address, and phone number.
Identification of the material: The material that was removed or disabled and its location before it was removed.
Statement of good faith belief: A statement that you have a good faith belief that the content was removed due to a mistake or misidentification.
Legal declaration: A statement, under penalty of perjury, that the information in the counter-notification is accurate and that you have the right to post or use the material.
Signature: Your physical or electronic signature.
Counter-notifications should be sent to:
Email: help.desk@flatwooddesign.com
a.garrison@flatwooddesign.com
Mailing Address: 1407 Satterfield Road, Greer SC 29651
5. Removal of Infringing Content
Upon receiving a valid copyright infringement notice, we will promptly remove or disable access to the allegedly infringing content in accordance with the DMCA https://www.copyright.gov/dmca/ or other applicable copyright laws. We may also notify the user who posted the content of the complaint and provide them with an opportunity to file a counter-notification.
6. Repeat Infringers
In accordance with applicable law, we may terminate the accounts of users who are found to be repeat infringers. If we determine that a user is infringing the copyright of others repeatedly, we reserve the right to suspend or terminate their access to the Site.
7. Limitation of Liability
We are not responsible for any content uploaded by users or third parties, and we do not verify the accuracy or legality of such content. By using the Site, you agree that you are solely responsible for the content you upload or post and that you will indemnify us for any claims, damages, or expenses arising from your content.
8. Changes to This Policy
We may update this Copyright Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your intellectual property rights..
Cookie Policy
Cookie Policy
Effective Date: November 1, 2024
At Flatwood Design, we use cookies to improve your browsing experience and to ensure that our website functions as expected. By continuing to browse our website, you agree to our use of cookies as described in this Cookie Policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device (such as your computer, tablet, or smartphone) when you visit a website. Cookies help the website remember your actions and preferences (such as login details or language preferences) over a period of time, so you don’t have to re-enter them each time you visit or navigate between pages.
2. Types of Cookies We Use
We use different types of cookies for various purposes. These cookies can be categorized as follows:
Essential Cookies
These cookies are necessary for the operation of our website. They enable basic functions like page navigation, secure access to certain areas of the site, and other essential features. Without these cookies, the website cannot function properly.
Example: Session cookies that keep track of your activity during a browsing session.
Functional Cookies
These cookies allow us to remember your preferences and improve your experience on our website. They can be used to customize your experience based on your choices and preferences, such as language settings or previously viewed products.
Example: Language preference cookies, display preferences cookies.
Performance/Analytics Cookies
These cookies collect information about how visitors use our website. This information is used to improve the performance of our website and provide a better user experience. These cookies help us track the number of visitors, monitor website performance, and analyze traffic sources.
Example: Google Analytics cookies that track page visits and interactions.
Targeting/Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an ad and to help measure the effectiveness of ad campaigns. These cookies are usually placed by third-party advertising networks.
Example: Cookies from third-party services like Google Ads or Facebook Pixel.
Third-Party Cookies
In addition to our own cookies, we may use cookies from third-party service providers to enhance your experience on our website. These third-party cookies are set by services like Google Analytics, social media platforms, and advertising networks, and they help us deliver targeted content and track user behavior across different sites.
Example: Facebook, Google, or Twitter tracking cookies.
3. How We Use Cookies
We use cookies for the following purposes:
To improve user experience: Cookies help us understand how users interact with our site and allow us to enhance their experience.
To personalize content and ads: We use cookies to show relevant ads and content based on your preferences and browsing behavior.
To analyze site usage: We use cookies to gather information about how our website is used, including which pages are visited the most and how users navigate the site.
To enhance security: Cookies help keep our website secure by recognizing and preventing suspicious activity.
4. Managing Cookies
You can control and manage cookies in your browser settings. You can choose to block cookies, delete cookies, or receive notifications when cookies are being sent. However, please note that blocking or deleting cookies may impact your experience on our website and some parts of the website may not function as intended.
How to Disable Cookies
You can disable or delete cookies by adjusting the settings in your browser. Here are links to instructions on how to manage cookies for the most popular browsers:
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
5. Cookie Consent
When you first visit our website, we will display a banner asking for your consent to use cookies. You can choose to accept or decline the use of cookies. If you accept cookies, they will be stored on your device for the duration of your session or for a specified period, depending on the type of cookie.
If you choose to decline cookies, certain parts of the website may not work properly, and your user experience may be affected.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our cookie usage or to comply with legal requirements. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are using cookies.
Payment Policy
Payment Policy
Effective Date: November 1, 2024
Thank you for shopping at Flatwood Design. This Payment Policy outlines the terms and conditions under which payments are accepted for the products and services purchased on our website.
1. Accepted Payment Methods
We accept the following payment methods for all online orders:
Credit Cards: Visa, MasterCard, American Express, Discover
Debit Cards: Visa, MasterCard, and other major debit cards
PayPal: Secure online payment through PayPal
Apple Pay / Google Pay: For eligible customers using supported devices
Gift Cards:
2. Payment Processing
All payments are processed through a secure, encrypted gateway to ensure your information is protected. We use Ionos to handle payment transactions.
By submitting your payment information, you authorize Flatwood Design to charge the full amount of your order to the chosen payment method.
3. Pricing and Taxes
All prices listed on the website are in USD and are subject to change without notice. The final price will be confirmed at checkout before you submit your payment.
Sales tax, VAT, or other applicable taxes will be added to your order total as required by law. The applicable tax rate is determined based on your shipping address and the relevant tax laws.
4. Order Confirmation
After you place an order, you will receive an order confirmation email containing the details of your purchase, including the products ordered, the total price, and your chosen payment method.
If there are any issues with your payment (such as insufficient funds, declined card, etc.), we will notify you via email and request that you update your payment information.
5. Payment Authorization
Please note that your payment will be authorized when you place the order. However, the charge will only be processed once your order has been confirmed and shipped.
For pre-order items or backorders, the payment may be processed at the time of order placement, depending on your selected payment method and product availability.
6. Security and Fraud Prevention
We take security seriously and employ various fraud prevention measures to protect you and your payment information.
We may verify payment information before processing your order, which could include requesting additional documentation (e.g., proof of identity, address verification) if suspicious activity is detected.
7. Payment Issues
If your payment is declined or if we encounter any issues processing your payment, we will contact you to resolve the issue. Please ensure that the billing information you provide is accurate and up to date to avoid delays.
If payment issues are not resolved within 10 days, your order may be canceled.
8. Currency Conversion Fees
If you are purchasing from a country other than United States, please be aware that currency conversion fees may apply. These fees are determined by your bank or credit card provider, not by us.
9. Refunds
In case of order cancellations, returns, or refunds, the payment will be refunded to the original method of payment. Refunds may take 30 business days to be processed, depending on your payment method.
Please refer to our Return Policy for more information on refund processing.
10. Payment Disputes
If you dispute a charge, please contact us at www.flatwooddesign.com/contact-us within 5 days of receiving your order so we can resolve the issue promptly.
In cases of chargebacks or payment disputes initiated by your bank or credit card issuer, we reserve the right to cancel your order or suspend your account.
Shipping Policy
Effective Date: November 1, 2024
Thank you for shopping with Flatwood Design! We want to ensure that your shopping experience is seamless and your orders arrive on time. Please take a moment to review our Shipping Policy below.
1. Order Processing Time
All orders are processed within 3 business days of receiving your order.
Orders placed after 3:00PM on weekdays or over the weekend will be processed on the next business day.
During peak seasons or sales events, processing times may be slightly longer. We will notify you of any delays via email.
2. Shipping Methods and Costs
We offer the following shipping options:
-Standard Shipping: Estimated delivery time is 5-7 business days.
-Expedited Shipping: Estimated delivery time is 3 business days.
-Overnight Shipping: Estimated delivery time is 1 business day.
Shipping costs are calculated at checkout based on your order size, weight, and shipping destination. You can view the available shipping options and costs before completing your purchase.
3. Free Shipping
We offer free standard shipping on orders within Southeastern United States. The free shipping offer will be applied at checkout.
Free shipping may not apply to international orders or certain promotional items.
4. International Shipping
International orders may be subject to customs fees, import taxes, and other charges that are the responsibility of the customer.
Delivery times for international orders may vary depending on the destination country and customs processing times. Please allow additional time for delivery.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Please note that it may take up to 24 hours for tracking information to be updated.
6. Shipping Delays
While we strive to deliver all orders on time, delivery times are not guaranteed. Shipping carriers may experience delays due to factors such as weather conditions, holidays, or high shipping volumes.
If you experience any delays in receiving your order, please reach out to our customer service team for assistance.
7. Incorrect or Incomplete Shipping Address
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or undelivered packages caused by incorrect or incomplete address information.
If you realize that your address was entered incorrectly, please contact our customer service team immediately to correct the issue. We cannot change shipping details once an order has been processed and shipped.
8. Damaged or Lost Packages
If your package is damaged upon arrival or if it does not arrive within the expected timeframe, please contact us at https://www.flatwooddesign.com/contact-us as soon as possible. We will work with you to resolve the issue.
If your order is lost in transit, we will investigate the matter with the shipping carrier and issue a replacement or refund if applicable.
9. Returns and Exchanges
For information on how to return or exchange items, please refer to our https://www.flatwooddesign.com/legal-notice All return and exchange requests must follow the guidelines set out in our policy.
Return Policy
Return Policy
Effective Date: November 1, 2024
Thank you for shopping at Flatwood Design! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our return policy below.
1. Return Eligibility
Items may be returned within 15 days from the date of delivery.
To be eligible for a return, your item must be:
Unworn, unused, and in the same condition that you received it
In its original packaging, including tags, labels, and any accessories
Not a final sale or non-returnable item (e.g., perishable goods, personal care items, gift cards, etc.)
2. Return Process
To return an item, please follow these steps:
Contact Us: Email our customer service team at jamesgarrison@flatwooddesign.com with your order number and the item(s) you wish to return.
Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number and provide instructions on how to return the item.
Ship the Item: Carefully package the item(s) and ship them to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or damaged goods).
Please Note: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is lost in transit.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team. You will need to return the original item first, and once it is received and processed, we will ship the replacement item to you.
Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will issue a refund.
5. Sale and Discounted Items
Sale or discounted items are eligible for return only if they meet the same conditions as full-price items and are returned within the designated return period. However, items purchased during promotional sales may have specific return guidelines.
6. Non-Returnable Items
The following items are non-returnable and cannot be returned:
- Custom/Personalized Products
- Final Sale Items
- New Design Items
- Engraved Items
-Gift cards
-Downloadable Products
-Digital Content
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 10 days of receiving the product with photos of the damage or defect. We will provide you with a return label and process a replacement or refund for the affected item.
8. Return Shipping Costs
You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
If you are returning an item for a refund, original shipping fees are non-refundable, unless required by law.
Let’s talk!
Phone: (864) 416 - 1309
Email:
james.garrison@flatwooddesign.com
- Mon – Fri
- 09:00 am – 06:00 pm
- Saturday
- 10:00 am – 05:00 pm
- Sunday
- Closed
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